Help without a click
If you turn it on, the panel searches your documentation by itself a few minutes into the call. Your standard questions sit above it, one at a time.
Question 3 of 10
Are you on the office network or at home?The AI assistant for every customer call
Get the answer from your own documentation while the call is still going, and the ticket written when it ends.
During the call
CustomerHi, the VPN keeps dropping when I work from home.
YouOkay, let's look at that. Does it happen as soon as you sign in?
Transcripts are kept for 30 days. Audio is not kept.Only you can see this call.
Any softphone
Sammera hears the call through the computer's audio, so there is no phone system to integrate.
Documentation from anywhere
Import Word, PDF and PowerPoint files, or exports from OneNote, Confluence and Notion.
Any ticket or CRM system
The summary is ready to paste. Sammera never writes to your systems.
A desktop app for Windows. It understands calls in Swedish today, and English is next.
What your team sees during a call
Both sides of the call are transcribed as they speak, your microphone and the caller separately. The panel does the rest.
The answer, with its source
One click searches your documentation and returns the steps to take. Every step names the page it came from.
Looks like the VPN client disconnects shortly after sign-in.
Steps to take
1Check that the client is updated to 5.2 or later.
2Remove the saved profile and add it again.
3Switch from UDP to TCP in the connection settings.
Procedures › VPN › Troubleshooting, updated 14 days agoNo answer? It says so.
When nothing in your documentation covers the question, the panel tells you instead of guessing, and saves the question as a gap.
No documentation found
Nothing covers this, so there is no guess. The question is saved as a gap.
Describe the gapThe summary is already written
When the call ends, a summary and a draft for your ticket or CRM are ready to copy.
SummaryThe user could not stay connected to the VPN from home.
ResolutionTCP fixed it. The user's router blocks UDP.
Every call makes the documentation better
A question without an answer does not disappear when the call ends.
- The question is saved as a gapAs a short description, never as the transcript.
- Sammera drafts the missing textA starting point for whoever owns the documentation.
- A person reviews and accepts itShown as a change to the page, like suggestions in a shared document.
Start with the documentation you already have
Export it from where it lives today and import the files. Nothing needs to be rewritten first.
- Word
- PowerPoint
- OneNote
- Confluence
- Notion
- Markdown
- HTML
Passwords are removed on the way in
Passwords, IP addresses, email addresses and phone numbers are taken out before anything is saved, so they never reach the AI.
Edit it in Sammera
An editor with version history. Restore any earlier version of a page.
Agents can suggest
You choose whether agents may edit, or only suggest changes for a lead to accept.
For any team that works on the phone
The questions and the documentation are yours, so Sammera follows the way your team already takes calls.
IT helpdesk
- A question on the checklist
- Is it only you, or are others affected?
- What the answers come from
- Procedures and troubleshooting guides
Customer service
- A question on the checklist
- Can I have your customer number?
- What the answers come from
- Routines, terms and price lists
Sales
- A question on the checklist
- What do you use today?
- What the answers come from
- Product sheets, specifications and prices
Bookings and reception
- A question on the checklist
- How many people is it for?
- What the answers come from
- Services, price lists and policies
Built so people are happy to keep it on
The panel always shows whether it is listening, and what is kept is your decision.
No audioCalls are transcribed, not recorded. Audio is kept only if you turn it on, and then for 7 days at most.
30 daysHow long a transcript is kept by default. You choose anything from 1 day to 1 year.
StockholmWhere the database is. Speech recognition runs on our own server in Germany.
Only youBy default each person sees only their own calls. You decide if team leads see more.
One price per seat
A seat is a person who uses the app on calls. Admins who only manage the team do not need one.
Free for 30 days or 300 calls
Start free trialSammera's AI is included in the trial. No card needed.
Sammera AI
Everything included, nothing to set up.
499 krper seat and month
- Suggestions and summaries from Sammera's AI
- No limit on calls
- Transcription, documentation and gaps
- Four roles, with settings for what is kept and who sees it
Own AI
For organisations that already have an AI agreement.
249 krper seat and month
- Connect your own Claude key or an OpenAI-compatible server
- You pay your AI provider for what you use
- Everything else is the same
Prices exclude VAT and are invoiced monthly. Teams that join the pilot pay 249 kr per seat for Sammera AI during their first 12 months. See everything about pricing
Sammera is in pilot, and there is room for your team
We are building Sammera together with the teams that use it. Join the pilot, tell us what works and what does not, and help decide what comes next.
- A 30 minute callWe show a call from start to finish and answer your questions.
- Help getting startedWe import your documentation with you and set up the first checklist.
- A direct line to usWhat pilot teams ask for is what gets built first.
Questions people ask first
Does Sammera record the calls?
No, not by default. The call is turned into text. Audio is kept only if your organisation turns it on, and then for seven days at most.
Which phone systems does it work with?
Any softphone that runs on the computer. Sammera hears the caller through the computer's audio and you through your microphone, so nothing is connected to the phone system itself.
How do we get our documentation in?
Export it from where it lives and import the files: Word, PDF, PowerPoint, OneNote, Confluence, Notion, Markdown or HTML. You can also write and edit it in Sammera.
Which languages does it understand?
Calls in Swedish today. English is next. The app and the website are in both languages already.
Do callers need to be told?
Yes. Your organisation tells callers at the start of the call that it is transcribed, and is responsible for doing so lawfully.
What happens when the trial ends?
Sammera's AI pauses until you choose a plan or connect your own AI. Your documentation, calls and settings stay where they are.